Tri-It support

Help with your training rewards

Tri-It is currently in pilot. If something is not working as expected, email support@tri-it.app and include the email address on your Tri-It account, your device model and a short description of the issue.

Common questions

How do I connect Apple Health on iPhone?

Open Tri-It, go to You and choose the Health & fitness section. Grant access to the workout data Tri-It needs to calculate Fuel. You can change these permissions at any time in the Apple Health app. Workouts sync automatically when your phone permits background updates, and whenever you return to Tri-It.

How do I connect Health Connect on Android?

Open Tri-It, go to You and choose the Health & fitness section, then tap Connect Health Connect. Allow access to the workout data Tri-It needs to calculate Fuel. On Android 13 and earlier, install Health Connect from Google Play first. You can change these permissions at any time in Health Connect's app permissions. Allow background access for automatic sync while Tri-It is closed. Without it, workouts sync when you open Tri-It.

Why is a workout missing?

Make sure the workout was saved to Apple Health or Health Connect and that Tri-It has permission to read it. Return to Today and choose Sync now. If it is still missing, contact support with the workout type and date.

How does Fuel work?

Eligible sessions lasting at least 10 minutes earn one Fuel per verified minute. Your calendar-month total unlocks a 10%, 15% or 20% nutrition discount tier at 1,000, 2,000 or 3,000 Fuel. Fuel resets at the start of each month and is not spent when you unlock a code. If a source workout is deleted after its Fuel was spent, future Fuel repays that shortfall.

How do I delete my account?

Open You in Tri-It and use the account deletion option. This removes your account, activities, Fuel ledger and redemptions from our systems. If you cannot access the app, email support@tri-it.app.

How do I report a reward problem?

Email us with the reward name, what happened and the date and time of the attempt. Please do not send passwords, Apple Health or Health Connect exports or other sensitive information by email.

Contact us

Support: support@tri-it.app
Privacy requests: privacy@tri-it.app

We aim to reply within two working days during the pilot.